What CIO perceives is the Problem

CIO solves what is understood as THE PROBLEM.

Problem

CxO (CEO, CFO, CMO, CPO, CLO …) complains that he/she is receiving voluminous business emails - > 1GB/month and finding it difficult to archive.

                   I.                        1TB USB disk

CIO and CxO understand it as a “storage space” problem. Decide that a separate storage is issued.

                II.                        System Problems

CIO examines the contents of the > 1GB emails with all the CxO colleagues. Identifies and explains the need for different systems.

1.                  Document Management System

Emails have a large number of documents as attachments. Collectively understood as “document management” problem. $1 Million budget is expended to install a new Document Management System that allows hyperlinks to be placed in Emails.

2.                  Database System

Emails are used to communicate large data files due to absence of database systems. New databases are created for $5 Million to stop file attachments

3.                  Process Management System

Emails are used for discussions and deliberations during decision making. A process or workflow system is conceived to provide a traceable and single-version of the digital information involved in a decision making process. $5 million spent for such a system

             III.                        Insights into Business Decisions

CIO checks what is being transacted in the >1 GB emails and what decisions are being made. Discusses with CxO peers about the cost-value proposition of the decisions they are making in the business. Identifies the Value-of-Information (VoI) in the important decision nodes. Determines the cost and effort needed for generating 3C information (Correct, Complete, and Competent) to the decision. Justifies the Business-Information-Framework (BIF) to support the business in a continuous information maturity model.

$100 Million value is established

$10 Million for BIF is approved and pursued.

              IV.                         Problem is what we perceive

Assumptions we make about the problem guide the approaches and define the limits of the solution. The organization’s information sensitivity and perception for Value-of-Information determines the appropriate level of solution.